5 Aug
Social media has unquestionably revolutionized communication. How big is the revolution you ask? Check out the videos below to see some of the staggering statistics. The first video was done by Social Media Energy this year and the second was done by Eric Qualman from Socialnomics last year.
Some info garnered that is particularly Shopbabbles-relavent are the following:
There are many more interesting facts about the global social revolution below.
20 Jul
Head over to paywithatweet.com, and you’ll find an intriguing new social commerce model – where you can buy digital goods (music, software, ebooks, videos etc) and pay for them simply by tweeting them. It works like this; you simply click on the ‘Pay with a Tweet’ button, are asked to login to Twitter (or Facebook), edit the proposed tweet/wall message – and click the download button – whilst your message is syndicated across your social graph. Simple.
Pay with a Tweet is billed as a ‘social payments system’ designed to create viral buzz for content creators and marketers alike who want to promote themselves, their brand, product or service.
It’s an interesting model, and one that is set up and run out of Hamburg/New York by the creative duo at Innovative Thunder (@innothunder) - Leif Abraham and Christian Behrendt, of BestBuy’s much lauded Twitter-based Twelpforce fame (Pay with a Tweet app developer is John Tubert).

To launch the service, French electro pop band ‘The Teenagers‘ (breakthrough track “Homecoming” – a French tongue-in-cheek take on American sexuality), have released their new single “Made of” from their upcoming album exclusively with Pay with a Tweet (video below of the band wooing tweets).
And if electropop is not your thing - you can buy Innovative Thunder’s ebook on digital business for a Tweet (16,000 downloads on the first day).
The logic behind Pay with a Tweet is compelling; the same logic that has spawned a successful sub-industry in PR where editors, reviewers, celebrities and journalists are sent swag bags for free in return for (hopefully) positive words. Sometimes word of mouth – particularly at product launch – is worth more that the product itself.
Pay with a Tweet is free and simple to use; vendors create a Pay with a Tweet button using a simple form on the app’s site, entering their Twitter account, desired message to be re-tweeted, and the link to a digital download. Then just copy and paste the button code to the web, push the button – and let viral tweeting take over.

Pay with a Tweet is barebones, and feels like a beta version of something much bigger – we think this or a similar social payments model could evolve in to a powerful word of mouth marketing platform for brands, bands and content producers. For example, Pay with a Tweet could be used to download not only promotional content, but also links/codes/coupons to exclusive promotions/previews/or even live events such as fashion shows.
Similarly, by auto-embedding the Pay with a Tweet buy button in a Google/Facebook ad – you could create a truly viral promotion. Another option would be to flip the process, so people do pay for digital downloads, but are then reimbursed for a Wall/Twitter review that reaches x number of people. (A simple mechanism could be added to the platform so if the review is negative it gets shuttled privately back to the sponsoring brand for ‘insight’ rather than shouted out on Twitter). Likewise, by teaming up with a sampling company – Pay with a Tweet could offer a viral sampling service; Tweet and get the sample delivered to your door.
As Pay With a Tweet evolves, we think it’ll have to be beefed up to host digital downloads (with virus scanning) onsite, offer a decent analytics dashboard, and propose a premium paid-for service (perhaps where the promoted tweet can’t be edited so tweets go out ‘on-brand’). Expect a Facebook ‘Pay with a Like’ service to appear soon (the service already the retired but not quite dead Facebook Connect).
In the meantime, Innovative Thunder suggest their fledgling social payments platform can be used by;
We like.
The Teenagers Promoting their ‘Buy with a Tweet’ Track on YouTube
Post courtesy of Social Commerce Today
19 Jul
This is an interesting infographic, around twitter’s journey to over 100 million unique users with breakdowns on key events, reasons for growth in social and mobile and a nice breakdown of twitter users in the US. One of the stand out points, is that Twitter has an awareness of 87% while Facebook is just 88% – considering the number of Facebook users, it’s a huge feat for twitter to even come close, and I suspect we can put that down to the media hype (and the celebs) surrounding twitter in the last 18 months.
16 Jul
Wow! Not only did Old Spice and Wieden Kennedy pickup a Grand Prix at Cannes for their campaign, they’ve just started rolling out one of the best social campaigns I’ve ever seen, all based on the ads that generated so much talk over the last few months.
Old Spice has just started delivering personal video replies to tweets (and now even YouTube and Facebook comments)! Yep, if you had tweeted about Old Spice, chances are you might have an @reply with a custom made video just for you. And if you haven’t, then you can tweet to them right now @oldspice and you might be lucky enough to get a custom video reply. So far they’ve delivered almost 120 videos in the last 24 hours alone, with each and everyone one a strategic response to a tweet or YouTube or Facebook comment.
It’s also possibly the best social meets viral strategy I’ve seen, what better way to get people talking about you brand than taking your super popular character recording personalised videos for hundreds of tweeps in record time and then tweeting them their custom video for the world to see! Now, not only are they creating videos for the general public, they’ve been busy creating videos for some of twitters most followed people like twitter founder Biz Stone, Digg founder Kevin Rose, Ellen DeGeneres, Gizmodo, Guy Kawasaki, Perez Hilton and even Ashton Kutcher…
So when these guys see those videos, they’ll be blogging and re-tweeting like crazy. Viral heaven!
This is a seriously big idea wrapped in a simple, straight forward, clever coating that just makes perfect sense. This campaign will be providing insights for social and viral strategy for the year to come and hopefully help big brands and agencies understand that content is king… still… What sucks for Agencies around the world, is that this campaign has probably just picked up half the awards at Cannes 2011! But on the back of this, I think we’ll see some great campaigns this year.
Click here to see a bunch of the reply videos!
Ok, so what does all this translate into in terms of results / activity so far? Well, bucket-loads of global conversation and brand engagement (those videos are clocking up hundreds of thousands of views already) and 10’s of thousands of new followers over night, acquired through mass amounts of re-tweets and great blog based campaign exposure…
14 Jul
The Canadian Tourism Commission teamed up with DDB Vancouver to develop an interactive campaign to engage the cities of Chicago, New York, and Los Angeles in a playfully innovative way. The agency rolled out “digital storescapes” (a.k.a. Twitter-based murals) with a comprehensive engagement strategy that utilizes Facebook, Youtube, Twitter and a street team as platforms, enticing Americans to ‘keep exploring’ by considering travel to Canada.
The murals feature touchscreen interfaces that centralize tourist buzz by displaying live tweets and photos from travelers in Canada. This creates the opportunity for potential customers to not only become exposed to other travelers’ experience, but also to browse through authentic commentary and have a customized branded experience.
Watch the mural in action:
Post courtesy of PSFK
14 Jun
A new study by Vivaldi Partners reveals that the brand which has the greatest ”social currency” is an unexpected one: JetBlue. Follow the link to find out what “social currency” is and why brands need it.
JetBlue has also been recognized for its so-called “smart corporate twittering,” click here for more on the topic.
11 Jun
Starbucks is the highest-ranked brand on social media based on a study done by a London-based media measurement service that aggregates popularity across social media channels called Famecount.
Coca-Cola ranks a far second well behind Starbucks. In third place is Whole Foods which has a Twitter following of 1.7 million .
“It is interesting to see established offline brands perform so strongly,” Famecount founder Daniel Dearlove wrote in a summary of the rankings. “This highlights the growing importance of social media in wider marketing campaigns, as well as the applicability of these channels to established brands.” See chart below.
17 May

Ever since Facebook moved beyond the college campus and Twitter joined the social media matrix, brands have been trying to figure out what to do with them.
Generally speaking, brands are using social networks in a relatively systematic way:
1) Create an account; 2) Run ads; 3) Collect fans; 4) Provide news, offers and promotions; 5) Repeat.
But the lines of the digital world and real world are blurring, and businesses should start thinking about how they can take their social media initiatives to the next level. This means looking at new ways to mobilize your social media audiences to take action in the real world. Here are six great examples of early adopter companies doing just this.
1. Twitter Scavenger Hunt Engages Fans Globally
On Easter Sunday 2010, Tony Hawk hosted his second annual Tony Hawk Treasure Hunt on Twitter, where he gave away skateboards, backpacks, guitars and other merchandise to fans. The scavenger hunt was announced on his website and Twitter feed using the hashtag #THTH. He sent items for hiding to friends in 60 cities in the U.S. and across the world and then spent hours on Twitter on Sunday revealing their locations and learning which ones were found.
Hawk was able to successfully leverage Twitter to instantaneously build his fan base, which is upwards of two million followers, and connect directly with fans in real-time.
2. Students Create Virtual Graffiti on College Campuses
The free social-networking and mapping game for smartphones, Foursquare(), is making its way into the world of higher education. While universities are still figuring out how to address Facebook, Twitter and other web 2.0 platforms, students are starting to use Foursquare to label, praise, and sometimes mock college campuses.
Through Foursquare, students can add places, leave public tips, or add to existing ones while gaining “badges” for checking into places. If they frequent one location enough, they may even be awarded the coveted “mayor” badge. Harvard University has even embraced Foursquare by using it to create an official school program that helps students explore the campus.
3. Users Participate in Tour de France via Web, Twitter & SMS
Nike’s Livestrong campaign for the Tour de France is a nice example of a brand blending the digital and physical worlds and enabling its audiences to take part in a real-time event.
Nike created a robot called “Chalkbot” that could write chalk messages on road surfaces. In support of a Tour de France tradition where fans write inspirational messages on the road, Nike gave people around the world the chance to get their inspirational sayings chalked on the Tour via WearYellow.com, Tweet or SMS. Users then received a link to see where their message was chalked.
The shoe and apparel company was able to cleverly connect user to a real world event using social media as the conduit.
4. Crowdsourced T-Shirts Meet Twitter
The online apparel store Threadless has built a loyal open-source community that actively submits new t-shirt designs for the chance to win cash prizes, votes on favorite designs, and purchases limited edition shirts. More recently, Threadless() and Twitter teamed up to launch Twitter Tees by Threadless, where its 1.5 million followers submit or nominate tweets to be featured on Threadless t-shirts. The community votes, and the winning tweets are added to shirts by Threadless designers, which are then sold through the Threadless store.
This is a great example of how social communities can be built and integrated into a company’s business model to powerfully drive awareness, encourage company evolution and impact a company’s bottom line.
5. Starbucks Offers Rewards via Social Media
Starbucks has created a loyal audience of coffee fanatics and continues to cultivate this group through a series of social media initiatives. These campaigns are driving fans from the web to the stores while empowering them to shape and improve the brand.
On Facebook and Twitter, Starbucks has built a fan base of 7+ million and motivated this audience to visit its stores and make purchases by offering downloadable vouchers for items like free food or music with purchase.
Another way the brand is leveraging social media is through its forum, MyStarbucksIdea.com, where customers make suggestions, ask questions, vote, and get behind-the-scenes scoops on the brand. Thus far, the company has implemented 70 user-provided ideas.
For mobile audiences, Starbucks operates two iPhone apps and is currently examining ways to enable customers to interact and pay through their iPhones.
6. Social Media for Social Good
What started as a brainstorm by social media communications company Everywhere while traveling to BlogWorld, ended up raising thousands of dollars for cancer non-profits and setting a new Guinness World Record.
The concept was simple –- get people to use the hashtag, #BeatCancer when sending tweets, updating Facebook, or writing blog posts during a 24-hour period last October. The social media experiment was supported by eBay/PayPal and Miller Brewing Company, which donated one penny every time the #BeatCancer hashtag was used. BlogWorld got involved to help spread the word, and participants at the conference and across the globe helped raise money.
The hashtag was posted over 681,000 times, and together, social media audiences set the Guinness World Record for sending the largest mass message through social media. This is a great example of digital audiences working together to create social good, and there will no doubt be many more social giving initiatives like this to follow in the future.
Conclusion
Consumers are seeking ways to transfer their digital interactions into something tangible. Businesses, big and small, will find ways to not only cultivate social media audiences but weave their brands into the daily lives of consumers. Your business should aim to empower them, excite them, inspire them, and enable them to engage with your brand in a relevant, new and useful way that adds to their real-world experience.
17 May
Twanker – An egocentric individual, celebrity or organization who uses Twitter only for one-way broadcasting about their own greatness.
Twidiot – An individual or organization that uses Twitter only to talk about insignificant things no one cares about, like what they had for breakfast or their latest press release.
One of the funniest things about Twitter is how it has spawned a language unto itself for those who use it. People in social media love to see the world in terms of those who “get it” and those who don’t. This breeds a behaviour on many social networks (and particularly on Twitter) that sometimes seems no more mature than a high school clique – something that many might aspire to, but that thrives upon its artificially created exclusivity.
Yet as Twitter continues to evolve beyond the microblogging platform of choice for those with too much time on their hands to an easily understood service that encourages typically reluctant organizations and nongeeky individuals to finally start using social media, the barriers are breaking down.
Still, as in many online networks, people on Twitter are establishing a code of conduct all their own and though it’s not written in any one place, the people on Twitter who ignore the rules of this code risk being called one of the above “twinsults” or perhaps a worse word yet to be created or popularized. Unfortunately, I haven’t yet seen a good compilation of the “rules” that people seem to assume that everyone already knows when it comes to how you should and shouldn’t behave in the Twitter environment.
So to help you avoid being a “twidiot” or a “twanker” – here are a few rules that seem to have become generally accepted for how to get set up, brand yourself or your organization and converse on Twitter. It’s not meant to be a complete list, but hopefully others will add to it in comments:
1.Choose as short a username as possible. This really makes a difference when people are trying to retweet your links and include your username, but only have 140 characters to do it.
2.Think hard about your thumbnail. For many methods of browsing Twitter, your thumbnail is the only bio information that comes through along with your username, so try make a statement with it that says something about you.
3.Select a bio link wisely. Twitter offers you the chance to put a single link in to let people click and learn more about you. Don’t just automatically assume your homepage is best for this, think about whether there is a better bio page to link to.
4.Use your background to share more info. The image you use for the background of your Twitter page is one of the few things you can brand and change. To take advantage, use the left sidebar to share more about you (and try to make it no more than 200 pixels wide). You can also use a service like Twitter Backgrounds.
5.Follow other people (judiciously). This is a basic premise, but nothing demonstrates more that you are a twanker than following no one back. And if you can, try to make it more than just 10 people. Conversely, though, there is no social obligation to follow everyone who follows you.
6.Reply to @ messages. An “@ message” is when someone types @[yourusername]. That means they are either just mentioning you, or trying to connect with you directly. Either way, the more of these you respond to, the more you can engage with Twitter.
7.RT often and strategically. A retweet (RT) is the Twitter equivalent of forwarding an email. Usually it’s done with the syntax RT @[username] followed by the exact text you are retweeting. They are a great way to let your content travel, as well as share tweets created by others.
14 May
In the early days of Friendster and MySpace, social media was commonly seen as just a way to connect with friends and family, post pictures, and gab with online acquaintances. Over the last several years however, social media has grown to encompass online and mobile commerce opportunities that are changing the way consumers spend their money. From Facebook to Twitter, organizations everywhere are seeing a real opportunity to connect with customers on social networks and drive sales in ways not possible even ten years ago. Below are some of the more noteworthy examples and developments.
Shopping with Twitter
The last two years have witnessed an explosion in Twitter usage, with site activity growing over 1382% in 2009 according to Mashable.com. With a growing number of users constantly connected via their phones, laptops, and desktops, it was only a matter of time before businesses began to see the potential value in reaching out through the platform. In 2009, companies truly began harnessing Twitter’s capability to drive sales by tweeting sales dates, coupons and exclusive event information to their followers. Sales and Marketing Technologies USA commented on the trend, saying, “with the estimated 6 million users, businesses are finding that there are true opportunities to connect with customers and drive sales from their Twitter accounts.”
In fact, Twitter businesses have become so popular that there is a new website made specifically for browsing (and establishing) business Twitter accounts. Twibs.com is a site that allows Twitter users to browse the over 22,600 businesses on Twitter. Additionally, Twibs provides quick and easy access to every business promotions (such as sales and coupons) currently being tweeted. Among the most popular businesses on Twitter are Sony Pictures, Microsoft XBOX, JetBlue, Time, and CNN.
Since many Twitter users also access their accounts via mobile devices, businesses can now blast out coupons and product updates directly to followers, no matter where they happen to be. Increasingly, many shoppers are finding Twitter to be a useful way to not only stay on top of the hottest trends, but to also find deals while on the go.
The Facebook Marketplace
In May 2007, Facebook forever changed the way people bought and sold used items by introducing the Facebook Marketplace. With an enthusiastic blog post proclaiming that, “The Marketplace is open for businesses,” Facebook announced that users could now buy and sell anything and everything they wanted through the new feature. Jared Morgenstern, a project manager at Facebook, wrote that, “[Users] can use Marketplace to list what you have and what you want within your group of friends, networks, or other networks.”
Essentially, the service is an online thrift shop with references. Soon after the announcement, Facebook users began listing things they no longer needed to those in their networks. Instead of heading to the anonymous classified ads or seedy secondhand shop on the other side of town, users could now communicate directly with sellers and conduct transactions from their personal account.
In 2009, Facebook’s Marketplace was taken over by Oodle, an independent classified ad service that pulls together classified results from all over the Internet for thousands of used items. The Oodle partnership promised a smoother listing service, more product categories, and a host of new functionality. Among the new features was a “charity donation” option that allowed social media sellers to donate their sales money directly to global and local charities such as Unicef and The Boys and Girls Club of San Francisco. The power of social media was being harnessed to not only make a profit, but to do good while doing so.
Business on Facebook
In addition to listing products for sale, Facebook has also become a great way for small businesses to spread the word about local promotions to any customers (or fans) in the area. This strategy has been employed mostly by bars, nightclubs, and restaurants who hold weekly special events to which they want to draw the public. In fact, the typical business promoting itself on Facebook is a small company with few employees and just a local Internet presence. In a late 2009 study, Internet2Go, analyst Greg Sterling found that “45 percent of 2,400 [surveyed businesses] with fewer than 100 employees said they use Facebook and Twitter to promote their businesses.” The vast majority of the businesses selling on Facebook are indeed extremely small operations, with 80% having four or fewer employees. Since Facebook is primarily a social tool used to connect people in the same area to one another, it makes perfect sense that small local businesses use it for promotion. With an enthusiastic status update about an upcoming sales event, discount offers sent exclusively to fans, or the posting of a live band performance, these businesses have the power to pull in hundreds of sales, at no additional marketing cost.
The event creator is another Facebook feature that businesses frequently use to drive sales and clientele. By creating an event for a certain occasion, such as “Happy Hour at the Clam Bar & Grill,” businesses can send invitations to everyone who is a fan or a friend with their page. These fans then have the option to accept or decline the invitation, giving small businesses the power to control costs and prepare for the event by anticipating attendance and interest.
Business in the Blogosphere
Blogs are a strategic way that businesses can build brand loyalty and drive sales. Though more time-intensive than a simple status update, blogs allow a business to be a trustworthy authority on a particular topic. One of the most frequently used blogging strategies is offering readers a great deal of useful and free information on any given topic and then trying to sell them add-on materials, such as instructional DVDs or heavily detailed e-books, on the subject at-hand. Using this strategy, the salesman has a chance to prove his value to the customer before asking him or her to purchase an additional product. Gone are the days where a shopper needs to rely on only a few terse sentences printed on the back of a packaging box before making a purchase decision. By consulting informational blogs, shoppers now have the power to gauge the usefulness of the seller’s product before paying for it in full.
Blogs also offer a second distinct benefit to consumers in that they are a great way to find coupon codes for online shopping discounts. Many companies offer promotions on products and services for which shoppers must enter a discount code and there are now several popular blogs that exist solely to post these codes for interested shoppers. RetailMeNot.com is one such blog and it contains perhaps the most complete collection of online coupon codes on the Internet. Often, simply searching for “Brand X coupon code,” will pull up several blogs offering the shopper a code for that product. In a way, blogs are making coupon clipping a thing of the past while helping shoppers save money in the process.
Where Social Media Commerce Is Headed
Foursquare is a new location-based social media application being used by businesses in 45 US cities. Named one of Social Media Examiner’s “Top five social media sites to watch in 2010,” Foursquare now receives over one million check-ins per week. More than 800 businesses are already offering incentives to users on Foursquare, such as discounts on products, or even free services, for repeated check-ins at their establishment. It seems that being social can now save you money and give you access to special treatment from some of your favorite establishments.
Also named a top five site to watch by Social Media Examiner is Blippy, an innovative platform that allows users to post what they spend their money on as they’re actually spending it. Social Media Examiner predicts that, as more people and businesses and sign up for the service, it will become “very valuable to retailers looking at general purchasing trends.” It is likely that businesses will not only begin mining Blippy for information about what consumers bought, but also for comments about why they purchased what they did as opposed to another comparable product. Such information has the power to change an organization’s entire marketing angle and help it better target the shoppers in their area and across the Internet.
As web technology continues to grow and more people plug into social media portals, businesses will continue to find new and creative ways to drive sales in the burgeoning online and offline marketplaces. Fans of both shopping and the social media world can look forward to many more innovations as the two continue to intertwine over the next several years.